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:	post by xmikex at 2008-01-10 13:47:39

Here's what it takes to become a Comcast service tech, straight off their job listing on Comcast.com

Operational Competencies:
• Ability to use basic installation tools and hand tools
• Ability to perform job from high places (on ladders and/or poles)
• Ability to comply with safety procedures and requirements
• Knowledge of basic mathematics
• Ability to communicate with customers in a clear and straight forward manner
• Ability to work independently
Training/Licenses/Certifications:
• Valid drivers license and satisfactory driving record
• High school diploma or equivalent
Work Environment/Physical Activities:
• Climb poles, and ladders 18 to 20 feet above ground, as determined by the system’s requirements
• Lift and carry loads of 70 lbs. or more
• Work in crawl spaces or attics
• Work while standing 50 - 70% of the time
• Drive company vehicle in a safe and responsible manner
• Work and travel in inclement weather
• Must be available to work overtime including weekends, evenings and holidays
• Ability to manipulate objects such as pens, keyboard and mouse
Core Competencies:
Customer Focus: Able to communicate courteously and pro-actively; able to learn customers’ short term and long term needs; see issues from customers’ position, and recommend products or services; able to promote customer focus in employees and develop partnerships with customers.
Conceptual Thinking: Able to apply common sense, theory and experience to decision-making; able to recognize similarities between past and present situation; able to identify key issues or use inductive reasoning in complex situations.
Action Orientation: Able to persist and finish projects despite obstacles, or redirect when necessary; able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.
Listening, Understanding, and Responding: Able to use active listening skills or attend to non-verbal cues to better understand others’ perspectives, behaviors or motivations; able to empathize with others’ needs and respond sensitively; able to use good judgment when responding and respond to objections successfully.

Any other job in the world that requires you to handle hardware, or even software would stress (above everything else) a minimal but solid background in computers. I'm sure these techs go through training, but that's probably half the problem. They go into their training being the kind of people who call Cat5 inputs "big phone jacks", and come out of it only knowing exactly what Comcast covered in the 2 week training. They don't have any aptitude for this shit.

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